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校園校園學(xué)生餐廳用戶滿意度調(diào)查問(wèn)卷

本次為校園學(xué)生餐廳滿意度匿名問(wèn)卷調(diào)查，旨在了解同學(xué)們?nèi)粘＞筒腕w驗(yàn)，收集真實(shí)意見(jiàn)，以此優(yōu)化食堂菜品、服務(wù)與就餐環(huán)境。

問(wèn)卷答題無(wú)對(duì)錯(cuò)之分，依據(jù)自身實(shí)際感受如實(shí)作答即可。所有收集數(shù)據(jù)僅用于課程調(diào)研分析，嚴(yán)格保護(hù)個(gè)人信息，不會(huì)單獨(dú)對(duì)外公開(kāi)個(gè)人填寫內(nèi)容。答題全程大約2-3分鐘，感謝大家抽出時(shí)間配合填寫。

1. 您的性別 What is your gender?

A. 男 Male

B. 女 Female

2. 您平均每周來(lái)學(xué)生餐廳就餐的頻次？ How often do you eat at the student canteen per week?

A. 1-3次 1-3 times

B. 4-6次 4-6 times

C. 7次及以上 7 times or more

ABCD

3. 您通常選擇在食堂就餐的時(shí)間段？ Which time period do you usually dine in the canteen?

A. 早餐 Breakfast

B. 午餐 Lunch

C. 晚餐 Dinner

D. 夜宵 Night snack

ABCD

4. 您認(rèn)為食堂目前最需要改進(jìn)的地方是？ Which part do you think needs the most improvement?

A. 降低菜品價(jià)格 Lower prices

B. 增加菜品種類、更新菜式 More dish varieties & updates

C. 加快出餐速度 Faster serving speed

D. 提升衛(wèi)生清潔度 Better hygiene

E. 改善服務(wù)態(tài)度 Better staff attitude

F. 優(yōu)化就餐環(huán)境與設(shè)施 Optimize dining environment & facilities

ABCDEF

5. 遇到就餐問(wèn)題時(shí)，您是否愿意向食堂管理方反饋意見(jiàn)？ Would you like to give feedback to the canteen management when encountering problems? 【單選題 Single Choice】

A. 非常愿意 Very willing

B. 愿意 Willing

C. 無(wú)所謂 Neutral

D. 不愿意 Unwilling

ABCD

6. 整體而言，您對(duì)我校學(xué)生餐廳的總體滿意度？ Overall, what is your overall satisfaction with the campus canteen?

A. 非常滿意 Very Satisfied

B. 比較滿意 Satisfied

C. 一般 Fair

D. 不太滿意 Dissatisfied

E. 非常不滿意 Very Dissati

ABCDE

7. 您是否會(huì)向身邊同學(xué)推薦來(lái)本食堂就餐？ Will you recommend this canteen to your classmates?

A. 一定會(huì) Definitely yes

B. 可能會(huì) Probably yes

C. 不確定 Not sure

D. 大概率不會(huì) Probably no

E. 絕對(duì)不會(huì) Definit

ABCDE

8. 您是否會(huì)向身邊同學(xué)推薦來(lái)本食堂就餐？ Will you recommend this canteen to your classmates?

A. 一定會(huì) Definitely yes

B. 可能會(huì) Probably yes

C. 不確定 Not sure

D. 大概率不會(huì) Probably no

E. 絕對(duì)不會(huì) Definit

ABCDE

9. 標(biāo)題

很不滿意
不滿意
一般
滿意
很滿意

菜品口味與豐富度 Taste ＆ variety of dishes

食品衛(wèi)生與食品安全 Food hygiene ＆ safety

排隊(duì)點(diǎn)餐與出餐速度 Ordering ＆ meal serving speed

桌椅、空調(diào)等配套設(shè)施 Supporting facilities

10. 對(duì)于學(xué)生餐廳，您還有其他開(kāi)放性的意見(jiàn)或者建議嗎？ Do you have any other comments or suggestions for our student canteen?

客戶體驗(yàn)管理復(fù)制此問(wèn)卷